Healthcare Authorities rely heavily on Managed Print Services which encompass all processing capabilities like Print, Scan and Copy. Centerprise has helped Healthcare Authorities solve these requirements by providing hardware, software and a fully managed after-care service 24 hours a day.
The scale of your service is completely dependant on each organisations requirements, but all our print services have the same four key tenets which help us provide our Healthcare clients with the best possible service:
The first instance is to properly assess what your needs are, so a print audit is undertaken to capture and analyse the full scope of an organisations print usage.
Centerprise leverages its existing ITIL-aligned Service Delivery model to provide service excellence to customers through the provision of dedicated Account Management staff to manage relationships. Remote monitoring by UK-based Service Desk staff and an on call engineering response drawn from 150 regionally based engineers ensures fault rectification is timely and not dependent on User assistance. Proactive maintenance inspections and consumable changes ensure that the service availability level is met or exceeded.
We continually review printing trends and emerging business needs against the design and deployment of the service. We will keep you updated of any upgrades, recommendations, observations and considerations that may apply to your service.
Customers are provided with the ability to access real-time information on the performance of the Managed Print Service for each networked enabled device. This transparency is designed to support the customer with contract assurance activity. Formal reports, as agreed prior to services commencing, can be delivered whenever needed - we appreciate each Healthcare body may have a different set of needs in terms of reporting, including what is reported on - we are happy to meet you individual needs as standard.
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Centerprise Quality Mission Statement
"To meet the needs and expectations of our customers
on time, first time, every time
This is the customers' right and our goal"