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SI | Service Desk as a Service (SDaaS)

Service Desk as a Service (SDaaS) offers a single point of contact between end-users and their suppliers for all supported services be that a service disruption, a service request or a change request.


Our scalable Service Desk guarantees the effective management of our IT services and those that we manage on behalf of our customers. It interfaces with all of our IT service management disciplines and provides an effective communications channel that spans across the entire service delivery organisation and customer base.



  • ITIL-aligned Service Desk
  • Dedicated Account Manager and Service Delivery Manager
  • Scalable to the business need
  • Interoperable with other service management tools
  • Monthly subscription charged per seat


  • Contact management for your users
  • Service management across multiple suppliers
  • Tailored service support hours


Place Your Order



Once all agreed implementation tasks have been completed, your organisation can enjoy the unwavering support SDaaS allows.


Assessment and Implementation Plan

Centerprise will create a plan specifically for your organisation, where we'll discuss the levels of support you require and specific implementation procedures.



Once agreed, the implementation of your plan will commence. This can include communication channel lines made explicit and general Service Desk set-up tasks.

Please contact us

If you're thinking about SDaaS for your organisation, please contact us today for more detail on the service and its benefits.

You can place an order for SDaaS in one of two ways:


  1. Via the Digital Marketplace if you are a Public Sector customer.
  2. By completing an Order Form.


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Centerprise Quality Mission Statement

"To meet the needs and expectations of our customers

on time, first time, every time

This is the customers' right and our goal"