On time, first time, every time.
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System Integrators | Managed Print Services

Centerprise’s SI Business Unit provides a comprehensive Managed Print Service that is available 24 hours a day, 7 days per week, all year round. The Service provides a Print / Scan / Copy capability in A3 / A4 / mono / colour and and is scalable to meet any print volume.

 

The Service is available through the provision of:

 

  • A fleet of Printing Devices comprising multi-functional devices and printers capable of printing colour and mono up to page size A3. All devices are remotely monitored and pro-actively serviced to ensure maximum availability of the printing service.
  • A managed consumable service that ensures devices remain available to users within the agreed service levels.
  • A Pull Printing capability for networked connected devices and managed Print Queues.
  • A controlled release capability for directly connected printers.

 

Our approach to Managed Print Service provision follows four key tenets:

 

A print audit is undertaken to capture and analyse print usage.

 

Centerprise leverages its existing ITIL-aligned Service Delivery model to provide service excellence to customers through the provision of dedicated Account Management staff to manage relationships.

 

Remote monitoring by UK-based Service Desk staff and an on call engineering response drawn from 150 regionally based engineers ensures fault rectification is timely and not dependent on User assistance.  Proactive maintenance inspections and consumable changes ensure that the service availability level is met or exceeded.

 

We continually review printing trends and emerging business needs against the design and deployment of the service.  Recommendations are made for consideration where necessary.

 

Customers are provided with the ability to access real time information on the performance of the Managed Print Service for each networked enabled device.  This transparency is designed to support the customer with contract assurance activity.  Formal reports, as agreed between Centerprise and its customer, are also provided.

Do you have a Print Management requirement we can help with? Please get in touch about our Services. One of our helpful staff members will be happy to take your call and discuss your requirements.

Part of the Centerprise International Group. Copyright © 2008 - 2014 Centerprise.

“CENTERPRISE” is the registered trade mark of Centerprise International Limited.

Registered Address: Centerprise International, Hampshire International Business Park,

Lime Tree Way, Basingstoke, Hampshire, RG24 8GQ.

 

Centerprise Quality Mission Statement

"To meet the needs and expectations of our customers

on time, first time, every time

This is the customers' right and our goal"